Meet the team - Emily Heath
What do you do?
How did you get into it?
I originally started working for Direct Line as a content editor in Marketing, about eight years ago. When the Digital department was formed I was one of the few people who were migrated over right at the beginning, so have watched everything grow from scratch. Through a combination of learning on the job and online courses I’ve managed to work my way up to the position I currently have.
What’s your favourite thing about your role?
Mainly the challenges it brings. There are often times when I’m faced with something I don’t know how to do, so I enjoy finding out, trying it, and if that doesn’t work then trying something else.
Recently there was a bug on our severe weather banner which was causing a lot of problems. The banner was there to let customers know where they stand in terms of home insurance when there’s bad weather, and also that we may have high call volumes. I needed to find out what the problem was, solve it and get it live as quickly as possible, so that was quite demanding.
Do you think there are a lot of opportunities to develop here?
Do you like working in Bromley?
Yes I love it. It’s perfect for me as I live in Orpington, so I can get to the office by car in about half an hour. Having a short commute really makes a difference, and my parents are just around the corner from me.
What advice would you give someone thinking about getting into UI?
Well they’ve started teaching HTML in schools now, which is great as years ago there was nothing like that. I did a little bit of HTML and CSS in my sixth form, and my last project at school was creating a website.
It’s difficult for me to say what’s the best way to get into UI, as I’ve gradually moved to my role from doing something different. However, I know that other people here have made their own websites and learned a lot through those. I think the best thing to do is just practise, make mistakes and learn from them.