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Meet the team - Opal Plummer

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What does your role involve?

I work within a function called Digital Operations and look after all sorts of things that help DLG Digital to run smoothly. This includes processing payments for suppliers, planning events such as Bytesize (our monthly department meeting), improving our working environment and supporting the Digital Operations Manager – the list goes on! I also help promote DLG Digital as a great place to work, by attending events such as Silicon Milk Roundabout and MeasureCamp and talking to people about what we do and the opportunities available. 

In addition to this I’m currently working on improving our onboarding process. I work alongside Sasha Drummie who is also a digital operations co-ordinator who joined us in Nov 2017, but she looks after more of the finance and forecasting side of things.

How did you get into your role?

I started off in DLG Legal Services before moving across to be a studio assistant. I worked for Ash, the Director of Digital, and when he left, and as the digital department continued to grow, my role evolved into digital operations co-ordinator.

What is your favourite thing about your role?

There are two things actually. The first is the people, I think there’s a real family feel here and we all get on really well. The second is the number of learning opportunities. I like to think I’m quite creative and I’ve had the chance to learn how to use applications like Sketch and have attended lots of different workshops that have helped me grow both in my role and on a personal level.

What is the biggest challenge that you’ve faced?

Back in May 2017 we moved offices which required a lot of logistical planning and organisation. It was a huge challenge as Digital is such a large department now and many people have a lot of equipment. We needed to make sure that it all went well, so that people could just come in as normal on the Monday morning and get on with their jobs without any hitches.

Do you think there are a lot of opportunities to develop here?

Yes, because there are a lot of workshops that people can attend. We currently run a user experience academy, a design thinking workshop and a video skills workshop. In 2018 we’re looking to do a lot more skill-building workshops so people can learn new things.

Do you like working in Bromley?

Yes, it’s very convenient. I moved to Rochester about six months ago, so I can get a fast train straight here in about half an hour.

What advice would you give someone wanting to do a role similar to yours?

As an operations co-ordinator you have to be very organised and deal with a lot of different people and suppliers, so I would suggest doing some work experience, or working in a PA or studio assistant role to build your skills.